COMMUNICATION is the life blood of all relationships. GTN teams from the Field to the World Headquarters are spiritual families. Families are strengthened and held together by values. We value God, we value the stewardship our leaders carry for this ministry, and we value the call of God and worth of every team member. For these reasons, communication should be an established part of the life of each one of us. Much of our communication from the Headquarters to the world and vice versa is via email. To truly honor the values of our organization and one another – and maintain the strength of who we are, we must each take ownership of and be proactive in the area of communication.

GTN Communication Priority

When emails are received and are expected to be read and/or responded to, we will use an enumerated priority system to indicate the timeframe that the email should be read in, as well as whether a response is needed or not. This will be designated in the Subject Line of the email. Every email will not necessitate a Priority rating. For those that do, we will make it clear if a Priority email DOES NOT require a response. Typically 'Priority' emails will require a response as noted.

ministry@gotonations.org 
All itineraries, contact information, email or physical address change. Team Leaders and Regional Directors should be cc’ed.

equipping@gotonations.org
Any and all questions related to any part of your Equipping Track (MPO, SRS Bootcamp, RTF, TIP, pre-departure related to apprenticeship), any financial or donor related question, any inquiry related to your field location. (Note: 1. The International Internship Director will begin to communicate with interns 2-3 weeks following MPO. 2. The International Apprenticeship Director will communicate on an as needed basis with apprentices prior to field departure pertaining to their budget.) Otherwise, all pre-field communication should go to equipping@gotonations.org and cc’ed on any other communication with directors or offices within GTN until you depart for your apprenticeship. This insures that you are on track and your needs are being addressed in the most efficient way.

news@gotonations.org 
All news related missionary correspondence to the public; i.e. newsletters, blog or email update notifications, prayer cards, etc. Team Leaders and Regional Directors should be cced. 

* If there are prayer request in the body of your correspondence, and you wish for the prayer leaders to receive your prayer request, you must also send to pray@gotonations.org AND indicate in the subject line that there are prayer request enclosed. 

Note:  Nancy Lovelace, Craig Kuehn, Mobilization, and Communications will each automatically receive emails to this address.

pray@gotonations.org 
All communication specifically requesting prayer, including prayer updates emailed to your partners. Team Leaders and Regional Directors should be cced. *All prayer leaders will automatically receive emails sent to this address.

membercare@gotonations.org
All communication related to scheduling a SOZO or RTF, the Member Care Advocate Program, seeking counseling in general, or home assignment retreat options, sabbaticals, etc. Team Leaders and Regional Directors should be cc’ed unless deemed highly confidential, in which case the VP of Ministries and Exec. VP of Global Ministries will be advised.

Regional & National Directors Email Addresses

Asia- Craig Kuehn (craig.kuehn@gotonations.org)

Africa - Tim and Nancy Lovelace (tim.lovelace@gotonations.org; nancy.lovelace@gotonations.org )

Eurasia- Tim and Nancy Lovelace (tim.lovelace@gotonations.org; nancy.lovelace@gotonations.org)

Latin America- Wyly Gammon (wyly.gammon@gotonations.org)

North America- Nancy Lovelace (nancy.lovelace@gotonations.org) 

Africa, Burkina Faso – Heidi Hayslip (heidi.hayslip@gotonations.org)

Africa, Nigeria - Pam Dagwom (pam.dagwom@gotonations.org)

Americas, Honduras - Garito & Gwen Stanley (garito.stanley@gotonations.org, gwen.stanley@gotonations.org)

Email Regional Directors for: 

• All inquiries to the World Headquarters from apprentices on the field that cannot be answered by your Apprenticeship Director or Team Leader.

• The Regional Directors wish to remain the point of contact with the WHQ for apprentice missionaries as it is a time of training and relationship building.

• At the World Headquarter’s, the Apprentice’s immediate supervisor will take the place of a Team Leader and the VP of Equipping will take the place of Regional Director.

• All draws and wire requests have to be submitted to and approved by a Regional Director. The Regional Director will then forward the request to Finance.

Note:  Check requests are processed after noon on Tuesday each week and checks are usually mailed to the bank on Thursday afternoon. If you bank at Bank of America or Wells Fargo, they will be deposited if the office is making a corporate deposit that Thursday. If you request a draw outside of the WHQ’s check cutting cycle, reference the Missionary Manual for fees that will be incurred.

Support Services

donorservices@gotonations.org
If you support a GTN Missionary or a GTN Project via a personal check or Electronic Funds Transfer, and you need to alter or check on your donation; or, if you receive an email from Donor Services regarding a question about one of your personal donors and are asked for a reply. Note:  If a donation is missing on a particular month, please contact the donor to inquire if there is a problem; or wait another month to confirm that there is a pattern and then contact the donor. If the donor has indeed been giving, you may then email the donor’s name, address, donation total, and dates that they said they gave, by check or EFT, and Donor Services will be glad to check the system. Remember that EFT donations may have an expired credit card. Donors often fail to update the new expiration date. This may be done by the donor when they log into their account at gotonations.org. Team Leaders and Regional Directors should be cced.

finance.inquiry@gotonations.org
If you are a full-time missionary and have financial-related questions regarding payroll or need to request to set-up a recurring transfer to another missionary or project you may email Finance directly. Please note that only recurring transfers are accepted.

This email address will only be checked on Mondays and Thursdays.  Please limit the use of this email to help protect the work flow of the Support Services staff. Team Leaders and Regional Directors should be cced. Only email inquiries can be made to the Support Services Domain. Please refrain from calling, voicemails will be replied to except in the event of a true emergency. If you request information that should go through your Regional Director, you will receive a standard reply instructing you to go through your Regional Director.

reporting@gotonations.org 
Any response to a rejected BER, response to a delinquency notice, question regarding allowable expense or how to use the Zoho website or log-in problems. Team Leaders and Regional Directors should be cc’ed.

Mobilization

advancement@gotonations.org
Any questions related to legacy giving, matching gifts or the GTN Foundation.

empowerment@gotonations.org
Any questions related to church relations, curriculum or translation services for Global Pathway, Transformational Ministry Training, or Steps to the Mission Field.

events@gotonations.org
All correspondence relative to a corporate event and the recruiting and management of volunteers. Supervisors and Team Leaders should be cc’ed. Regional Directors and VP of Ministries should be cc’ed when a field missionary is scheduled as a special guest speaker for an event.  

communications@gotonations.org, socialmedia@gotonations.org
Any requests and responses for stories, reels, videos, photos, highlights, your upcoming events and ministry happenings to be publicly shared by Go To Nations. All correspondence relative to social media (Facebook, Instagram, Twitter, LinkedIn, YouTube) including missionary input on social media campaigns. Team Leaders, Regional Directors and VP of Ministries should be cc’ed.  Team Leaders and Regional Directors should be cc’ed.  

webteam@gotonations.org
Any questions relative to GTN websites or app (gotonations.org, learn.gotonations.org, MyGTN).  This may include your missionary and project pages, dashboard, ministry reporting forms, LMS login or course content, and suggestions for MyGTN content.